Frequently Asked Questions
General Questions
What is Silver & Sage?
Silver & Sage offers thoughtful, professional support for seniors—both virtually and in person. We provide lifestyle concierge services, remote personal assistance, and in-home care coordination designed to support independent living and peace of mind.
Are your services medical?
We can match you with local caregivers that offer nursing, medication administration, or clinical care.
Who are your services for?
Our services are designed for older adults who want to maintain their independence and enjoy life with less hassle. We also support adult children who want trusted, respectful support for their parents.
Remote Concierge & Personal Assistant Services
How do remote concierge services work?
You or your loved one can call or text us directly. We can help schedule appointments, remind you of events, coordinate errands, provide friendly conversation, or find trusted professionals for anything from a plumber to a dog walker.
Can I purchase this service for my parent or loved one?
Yes! Many of our clients are adult children purchasing on behalf of their parents. We’ll make sure your loved one is cared for, with updates and communication as needed.
What can your concierge help with?
Our concierge team helps with:
Scheduling appointments
Online orders & returns
Travel or event planning
Finding home service providers
Friendly chats or reminders
Tech help and phone support
Is it secure and private?
Absolutely. We value your trust. All services are handled with discretion, and your information is protected. You’ll work with a small, consistent team who understands your preferences.
Plans & Billing
How do your plans and pricing work?
We offer flexible service packages based on your needs. Whether it’s a few hours of remote help per month, or daily in-home support, we’ll help you choose the best fit. No hidden fees, no long-term commitments.
What if my needs change?
You can adjust or cancel your plan at any time with notice. We understand life changes—and we’ll adapt with you.
Can I try it out before committing?
Yes! We offer a complimentary consultation to understand your needs and walk you through the options. No pressure, just clarity.
Care Matching Services (Nationwide)
How does the local care matching service work?
After a brief, friendly consultation, we’ll recommend carefully vetted medical or non-medical home care providers in your community that match your specific needs and preferences. We then help connect you directly, ensuring a smooth, personalized experience.
Is there a fee for using Silver & Sage’s matching services?
No—our matching service is completely complimentary. We’re committed to helping you find the best local care without additional stress or cost. Providers may compensate us only if and when you choose to use their services, ensuring our recommendations stay impartial and focused on your needs.
What types of home care providers do you match clients with?
We connect you with a variety of carefully vetted providers, including non-medical home care (for daily assistance, companionship, errands), medical home care (for nursing or clinical support), and specialty services depending on your requirements.
Can I choose a different provider if I’m not satisfied with the initial match?
Absolutely. Our priority is your comfort and satisfaction. If your initial match doesn’t meet your expectations, we’ll promptly work with you to find an alternative provider. Your care and peace of mind are always our highest priority.
What areas do you serve with your matching service?
We proudly offer our care matching service nationwide. Wherever you live in the U.S., we can connect you to trustworthy, local home care providers, ensuring personalized care and support right in your community.
How quickly can Silver & Sage help me find care?
Typically, we can arrange personalized recommendations and introductions within just a week of your consultation, often even sooner. We prioritize your comfort and convenience, ensuring you or your loved one gets timely, trusted care.
Silver & Sage In-Home Care Services (California Only—Coming Soon)
What kind of in-home care do you provide?
Our trained caregivers support seniors with daily living activities such as meal prep, light housekeeping, personal care, medication reminders, and companionship. Our focus is on comfort, dignity, and connection.
Do I need a doctor’s referral to use your services?
No. You can reach out to us directly. We’ll help determine what level of support is right for you or your loved one, and there’s no obligation to start.
Are your caregivers trained and background checked?
Yes. All of our caregivers go through a rigorous interview and screening process, including background checks, and are trained in senior support and safety. You’ll always know who is coming to your home.
Is there a minimum number of hours per visit?
Yes, we have a 4-hour minimum per visit. We also offer flexible blocks of time that can be used throughout the month.